Refund policy

Return Policy

At Beanfull Coffee, we take great care in roasting, packing, and delivering every order with the highest quality standards.

Returns & Exchanges

Due to the perishable nature of coffee and food products, all sales are final. We do not accept returns, exchanges, or refunds for coffee products once they have been delivered.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Coffee beans
  • Ground coffee
  • Brew bags
  • Gift packs
  • Subscription orders
  • Personalized or custom orders
  • Any food or beverage products

This policy helps us maintain strict hygiene, freshness, and food safety standards for all customers.

Damaged, Defective or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item
  • A package that has been tampered with during transit

please contact us within 24 hours of delivery at beanfullcoffee@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Our team will review the request and if approved, arrange a replacement or issue store credit at our discretion.

Missing Orders

If your order is marked as delivered but has not been received, please notify us within 24 hours. We will coordinate with the shipping partner to investigate the issue.

Cancellation Policy

Orders may be cancelled only before they are processed for roasting, packing, or shipment. Once an order has been processed or dispatched, it cannot be cancelled.

Refunds

Refunds are issued only in cases where:

  • Beanfull Coffee determines that the wrong product was shipped;
  • The product arrived damaged and the claim is approved; or
  • The order cannot be fulfilled by Beanfull Coffee.

Approved refunds will be processed to the original payment method within 5-7 business days.

Contact Us

For any questions regarding returns, replacements or refunds, please contact us at:

Email: beanfullcoffee@gmail.com

Beanfull Coffee reserves the right to refuse return, replacement or refund requests that do not meet the conditions outlined in this policy.